These are some of the most frequently asked questions (FAQ) and answers about SAM. If you couldn’t find your question in the list below, please help us expand it by asking your question in the adjacent form.

You can also visit our support page or contact us directly

Here are our answers to some of the questions we get asked most often. If they don’t resolve your issue then you can also visit our support page or contact us directly

If your question wasn't listed, then you can also ask us directly

Frequently Asked Questions (FAQ)

In each individual module you will find a list of relevant status codes to be used.

Yes, by pressing F1 in any module in SAM you get the latest updated user manual.

Yes, by using Help Menu in Master Module, and from here choose “Start Remote Support”.

Yes, you can run SAM software remotely through our ASP solution  (Application Service Providing), or if you are running stand-alone, then via a VPN connection.

Yes this can be done on the fly after you have purchased necessary licenses.​

Nothing except that uncommitted data is discarded. Data is committed as soon as you save a record or close a dialog.

Yes! First click on top of a column, when this column changes color, simply press Ctrl+X and you get it into Excel format.

Yes, if you press ALT + F10 you will get an overview of various useful key options

Read chapter 1.2 in SAM on line manual, press F1 key in any SAM modules

By following the Administrator user manual (Only forwarded to selected staff).

No, the only limit in SAM is the amount of purchased modules and concurrent users.

You can visit our Support Page or contact us directly here.

ASA updates SAM through patches – Our customers constantly ask for new, changed or improved functionality. Such requests are recorded by ASA in a central database and are then implement in a following patch.